Job Openings
Coffeehouse Manager
Description
Who We Are
We're not just brewing specialty coffee, we're brewing change. Bridgehead is a Fairtrade and organic coffee company that’s been roasting locally and connecting communities for over 20 years. Our recent brand refresh celebrates a new chapter, one that feels bolder, more vibrant, and true to who we’ve always been, a team that cares deeply about people, the planet, and a great cup of coffee.
Why Join Our Team
We’re not just about brewing great coffee, we're about brewing better futures. If you’re someone who loves collaboration, creativity, and good conversation over great coffee, you’ll fit right in. Whether you’re a coffee enthusiast or just starting your journey, there’s a place for you here to grow, learn, and make a difference.
Bridgehead Coffeehouse Manager: Lead Our Exceptional Team.
Our extraordinary coffeehouse teams are the foundation of Bridgehead's success. We are looking for an experienced, self-starting individual with a genuine passion for people and delivering outstanding customer experiences.
The ideal candidate will be responsible for leading, educating, supporting, and training team members to embody the highest standards of hospitality. This includes ensuring every guest enjoys our unique, ethically traded products within a welcoming, community-centered environment.
Bridgehead team members are deeply committed to our customers, each other, our community, and the environment. Join us in maintaining this high standard.
What You’ll Do
- Provide effective leadership to motivate and direct team members to exceed hospitality expectations.
- Recruit, hire, train, schedule, supervise, and evaluate front-line team members.
- Anticipate and respond to customer needs; identify opportunities for customer experience improvements and maintain a warm, inviting coffeehouse atmosphere.
- Model and ensure Bridgehead Standards for hospitality, cleanliness, product quality, and efficiency are consistently met.
- Uphold and maintain operational policies and procedures to ensure efficient, compliant operations.
- Participate in team meetings and develop action plans to implement store and organizational goals.
- Liaise with Support Staff and other Managers in a professional and collaborative manner to ensure business needs are met.
- Maintain accurate records and follow all Bridgehead systems, including cash management and operational controls.
- Actively manage store costs including inventory, payroll, purchasing, waste, and maintenance.
- Lead by example through regular, punctual attendance and professionalism.
- Safeguard the health and safety of customers and staff.
- Champion Bridgehead’s vision and values with integrity and deep product knowledge.
- Perform other duties as required to support the needs of the business.
What We’re Looking For
- Minimum of 2–3+ years of experience in a Store Manager or equivalent leadership role.
- A proven leader and exemplary model of hospitality.
- Strong financial acumen and inventory management experience.
- Excellent communication, interpersonal, and problem-solving skills.
- Physically fit to stand, walk, bend, twist, and lift up to 40 kg.
- A consistent record of punctuality, attendance, and time management.
- Flexibility regarding store location and hours of work.
- Food Handler certification (asset).
- First Aid/CPR certification (asset).
Why You’ll Love Working Here
Bridgehead offers a competitive total rewards package, a fun and supportive work environment, and opportunities for career growth. This position is also eligible for:
- Comprehensive Group Benefits Plan
- Paid Vacation & Sick Days
- Company Discounts on all Bridgehead products
Our Commitment to Inclusion
Bridgehead is an Equal Opportunity Employer committed to building and fostering an environment where everyone feels included, valued, and heard. We strive to be inclusive, diverse, and representative of the communities we serve.
We encourage applications from individuals with disabilities, Indigenous peoples, racialized individuals, people from gender and sexually diverse communities, and those with intersectional identities. Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process by contacting your recruiter directly.No recruitment agencies, please.